Privacy & Cookies: Our Promises
July 3, 2019
We'll always keep your data safe and secure. So you're clued up, here's why we need it and how we use it.
Who we are?
A group of dedicated creatives and storytellers who love what we do and love the community we're able to call family.
Why we do what we do?
To know that every day, we are able to help empower the storyteller in all of us (including each one of us here at UNUM) is a blessing and an honor. We strive to make the storytelling process easy and simple. There is no better feeling than to take a deep breath, pause, and look back at all that our community and our team have and continue to accomplish together. We love each and every single UNUM family member and we love doing life with them.
1. The Goods
We will only use your data to up your experience.
2. Locked Down
We'll protect your data like it's our own.
3. No B.S.
We are here for you. We will tell you straight up, always. No nonsense. No bullsh*t. No one has time for that.
4. No Spam
You decide how and what you want to hear from us.
5. Just the Essentials
Your info won't hang around -- if we don't need it, we'll delete it.
Protecting Your Privacy
At UNUM, we're all in on protecting the privacy and security of our family, community, and friendly passerby (like you site visitor). The UNUM team are customers, members, creatives, and storytellers like you, of both UNUM and other platforms and sites -- so we completely know and respect how important privacy is. We're people of purpose and we're determined to do everything we can to protect you, empower you, and support you. If you have any questions about how we Protect Your Privacy, hit us up at firstname.lastname@example.org
For all our services, the data controller -- the company that's responsible for your privacy -- is UNUM, Inc.
We use your information in a number of different ways -- what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
Your name and contact details
How we use your name and contact details
Deliver purchases to you
We do this to perform our contract with you. (It's a bit hard to send you product if we don't use your name and contact details! Plus we like to personalize our messages, we think it's gross if we're like “here ticket number 123” - what kind of family talks to each other like a number?)
Send you service messages by text, e-mail or through our app, such as member updates and new features.
We do this to perform our contract with you (so you can know about new features and updates to your membership)
Sending you information by email, SMS, or post, about our new products and services.
To keep you up to date and in the loop. We only send this with your permission.
Fraud prevention and detection
To prevent and detect fraud against either you or UNUM. Not everyone in the world has a heart as big as you or us and we need to make sure we keep each other protected.
Showing you UNUM.la adverts as you browse the web
So you see our latest products and deals
Finding out what you, and other members, like
To make sure we're giving you what you want and to stay ahead of the competition
How we use information about your phone or laptop and how you use our website and app
Improve our website and set default options for you (such as language and currency)
To give you the best storytelling experience possible
Protect our platform
To prevent and detect fraud against either you or UNUM. We're keeping our promise to you and meeting our legal obligation about protecting your data.
Information from accounts you link to us
What we do if you link your third party accounts to us.
How we use information from accounts you link to us
To enable you to log into our platform simply and easily without having to create a specific account
As customers ourselves, we hate making things difficult. We want to make it easier for you to use UNUM's platform and services and start storytelling.
To provide product recommendations
You like what you like, and we want you to be able to have everything you like - ready to go and in one place.
To offer feature specific functionality
So you can enjoy the information, feature(s), and updated experience when you connect your third party account to UNUM's Platform
Your responses to emails, surveys, competitions and promotions
How we use your responses to surveys, competitions and promotions
Run the survey, competition or promotion
We do this to perform our contract with you - we want to be able to celebrate and award you for being a part of the fam!
You don't have to give us any of this personal information but if you don't, you may not be able to use much of what UNUM provides, and are unlikely to receive and build out your story to your full potential. We're here for you and we respect your decision regardless.
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our platform and website, and developing new products and services.
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. That goes against everything we believe in and will never be a part of our business model. We're here to earn and maintain your trust, and we believe this is a universal right and not even negotiable.
In order for us to provide the best services to you, the only exceptions to sharing your data are with companies that are an essential part of being able to provide our services to you. Here are those categories of companies:
Companies that do things to get your purchases to you, such as payment service providers and cloud service providers
Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud and do our part to make the world a better place.
Companies approved by you, such as social media sites or integrations (if you choose to link your accounts to us).
We may provide third parties with aggregated but anonymised information and analytics about our members and, before we do so, we will make sure that it does not identify you.
We love storytelling. That's why we made it our mission, purpose, and built a company around it.
If you have said we can, we'll send you marketing messages by email, SMS, in-platform push notifications, to keep you aware of what we're cooking up and to help you see, find, and know the story behind our products.
How to pause marketing messages from UNUM
You can stop receiving marketing messages from us at any time.
You can do this:
Through your account settings in the UNUM Web App
By clicking on the 'unsubscribe' link in any email
By contacting our Members Care Team
Once you do this, we will update your account details to ensure that you don't receive further marketing messages. You can always reverse this by going back to your account settings.
Please note that, as UNUM comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated and this request fully processed, so you may still receive messages during that pending request.
Stopping marketing messages will not stop service communications (such as order or membership updates or where you have expressed an interest in an activity at UNUM, for example new features).
From time to time we will engage in online advertising like most companies, we use it as a way to keep you aware of what we're up to and to help you see and find our new features or share stories that are meaningful to both you and us.
Like many companies, we target UNUM banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook's Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of UNUM (for example, your UNUM history, and the content you read or share on UNUM) or on UNUM banners or ads you have previously clicked on. It's all to make sure the content that we share is in line and not so left field. Trust us, we personally hate irrelevant ads and do our best to make sure we're not showing you sh*t. Otherwise, you better unfollow us because we are not worthy -- we would do the same.
We'll only hold on to your information for as long as you are a member. If you haven't been an active UNUM member for three years we will delete your information from our systems. If you no longer wish to be a member, you can also contact our Members Care team and request to delete all information we have on you.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also hold some of your information as required, even after you have closed your account.
You have a lot of rights relating to your personal information:
The right to be informed about how your personal information is being used (like this notice!)
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account)
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
Our Platform and Services are not intended for children under the age of 13. We do not knowingly or specifically collect information from or about children under the age of 13.
We may make changes to this page here and there to reflect how we are processing your data.
If we make a larger change, we will make it clear on UNUM's website and platform or through other means such as email, so you can review the changes before you continue to use UNUM.
Real life cookies are a guilty pleasure (we're personally suckers for the classics -- a nice warm chocolate chip cookie is hard to beat. Disagree? Let's have a friendly battle about it on our twitter @unumdesign -- Good luck is all we're going to say). Digital cookies are more of a stable for most companies. They help make UNUM personalized for you. You can read more about our delicious cookie recipe here and our digital cookie notice here.
We love hearing from our fam. You will never know how much it really does mean to us. The number of personal friendships that have fostered here from a simple hello is staggering. We love people. We love stories. We love you.
We want to be alongside you in the good times, and we want to support you and be there for the times that require extra words of encouragement.
We're learning everyday ourselves, so if there has ever been an experience or moment where you felt let down by us or an area we can do better in -- let us know! We're all ears :)
You can contact our Members Care Team with any and all questions you may have about life, UNUM, our policies, or anything else -- email@example.com
This is a zero tolerance policy issue. We're a fun team don't get us wrong -- but we don't joke around with security. If you've noticed something's up with our tech, be the unsung hero and email us firstname.lastname@example.org. Please include your name and your company name (if you're outside of UNUM), and the details of the vulnerability and what we need to do to reproduce or validate it.